Recent Pond Service Review In Rochester New York (NY) For Acorn Ponds & Waterfalls

6/30/2015

Pond Service|Review|Rochester New York|NY

Review for Acorn Ponds & Waterfalls

Click here to see review on Houzz

Relationship: Client
Project Date: May 2015
Project Price Range: $1,000-$9,999

I hired Tom after interviewing a few companies regarding my existing two-tiered pond with waterfall that had become overgrown with algae and a maintenance nightmare. Most companies offered a maintenance program to clean periodically as the solution, but Tom offered a solution that required limited maintenance.

While the other solutions would have been less costly they didn't get to the root of the problem and were more of a Band-Aid approach. Tom's Aquascape solution made more sense to me in that it included an ionizer, beneficial bacteria doser, skimmer and BOG filtration system. I did question the cost of his solution during the process, but now feel I received fair value for the solution he brought to the table. It has been 2 months since he completed his work and I'm very pleased with the results. The ionizer after finding the correct setting and beneficial bacteria dozer has kept 95+% of the algae away. I get the occasional string of algae that is easy enough to rake out and allows me to see and enjoy the beautiful Koi that I have.

The skimmer has trapped all the debris that falls into the pond after the last few windy months that would have settled on the bottom. While I am grateful for all that and it has truly allowed me to enjoy my pond again, my favorite thing Tom did was install the BOG filtration system, as it has turned the second tier of my pond into a thing of beauty with the incredible plants he put up there. I know that the filtration system is also helping with the algae problems I had, but I really didn't expect to enjoy the beautiful plants up there that give the whole pond a softer look than just looking at a lot of rocks. I also want to communicate that Tom kept his commitments in regards to the timing of the project and has been available if I have any questions.

Even when I don't have questions he has followed up multiple times to make sure everything is going well and to see if I needed anything. All in all, Tom and his guys surpassed my expectations and I would highly recommend working with him and his company.