Pond Cleaning Agreement/Terms & Conditions - Rochester New York (NY) Acorn Ponds & Waterfalls 585.442.6373 Serving Pittsford, Brighton, Henrietta, Victor, Mendon, Chili, Fairport, Rochester New York (NY)
What To Expect During The Fish Pond Cleaning Service
Due to the organic nature of Ecosystem Ponds our pond cleaning serviceprofessionals who offer services to Rochester New York (NY) area will preserve some of the established organic matter that exists within your pond. What this means is that our cleaning professionals will remove excessive sludge, muck & debris from the bottom of your pond, clean all filtration devices (Biofalls®, Skimmers, etc.) and remove excessive algae from the rock in your stream and in your pond. However, the cleanout process performed by us will NOT result in a “Sparkling Clean” pond. It will however, leave you with a healthy pond that will be ready for an enjoyable low maintenance year. Finally it is likely that your pond water may appear “cloudy or murky” due to suspended solids floating in the water for up to 24 hours after the service is performed. This is normal, however if the murkiness persists for more than 48 hours please contact us.
Also, please remember that the following tasks need to be completed prior to your cleanout. Failure to abide could result in your service not being able to be performed on the scheduled date/time. Should we not be able to gain access you may be charged an additional to compensate for lost time/travel costs.
Site Access – Please make sure that our service personnel have access to the pond. This includes any necessary gate codes / locks, etc.
Pets - Please ensure that all pets are put up prior to the scheduled cleanout date/time. Also, pet waste causes an unsanitary working environment for our service personnel. Please ensure that any pet waste is cleaned up around the pond area.
Water –The pond cleaning process requires the use of a pressure washer and partial pond refill. Therefore, access to a water spigot will be required.
Electric – The cleaning process requires access to a 120 volt GFCI protected electrical outlet.
Pond Refill - Upon finishing your clean out we will refill the pond with enough water to re-introduce your fish (At least 1' of Water). For Larger ponds YOU WILL BE RESPONSIBLE FOR FINISHING THE FILLING PROCESS AND PLUGGING IN THE WATERFALL PUMP (We have estimated your labor costs based on this assumption to keep your cleaning costs to a minimum).
Excessive Debris Removal - If your pond has not been regularly cleaned and/or has been neglected for some time it could require the removal of excessive sludge/leaves/debris. The base cleanout charge covers normal debris removal up to 1-25 lb bag of debris. Acorn Ponds & Waterfalls reserves the right to charge $50/ each additional bag of debris that is removed from the pond in excess of 25 lbs.
Excessive thinning of plants- Our normal cleaning process includes the thinning of plants that may be getting too large. However, if your plants have been neglected for several seasons it is likely they can overtake areas of your pond. The base cleanout charge covers normal plant thinning up to 1-25lb bag of plant material. Acorn Ponds & Waterfalls reserves the right to charge $100/each additional bag of plant material that is removed from the pond in excess of 25lbs.
Disclaimer - Spring cleanings can be stressful on your pond ecosystem, fish, and pond surroundings. We go to great lengths to take every precautionary measure possible. However, some issues are beyond our control and therefore Acorn Ponds & Waterfalls cannot be directly linked to our deliberate negligence.
Fish/Ecosystem - A full cleanout will require that your fish be removed from your pond and carefully placed into an aerated tank during the cleanout process. After which your fish will be slowly acclimated back into the freshly de-chlorinated pond water. In some extreme circumstances (VERY poor water quality of existing pond for example) this process can be stressful and has the potential to cause health issues and/or death with your fish. The Acorn Ponds & Waterfalls service personnel will take every possible precaution to ensure no issues occur. However, Acorn Ponds & Waterfalls shall not be responsible for any Fish/pond health issues or death resulting from our cleanout services.
Pond Surroundings - Our cleanout personnel take great care to minimize the damage to any pond plants, pond accents, or surrounding landscape. However, reasonable access to the pond itself is required. Therefore, the possibility of some damage to existing pond plants, pond accents, and general landscaping exists. Please inform Acorn Ponds & Waterfalls if any areas that need to be protected upon or prior to arrival so that these areas can be avoided. Acorn Ponds & Waterfalls assumes no responsibility for any damages that may occur to your pond plants, accents or surrounding landscape during the cleanout process.
Cleaning Process - Due to the organic nature of Ecosystem Ponds Acorn Ponds & Waterfalls will preserve some of the established organic matter that exists within your pond. What this means is that our cleanout professionals will remove excessive sludge/debris from the bottom of your pond, clean all filtration devices (Biofalls®, Skimmers, etc.) and remove excessive algae from the rock in your stream and in your pond. However, the cleanout process performed by Acorn Ponds & Waterfalls will NOT result in a “Sparkling Clean” pond. It will however, leave you with a healthy pond that will be ready for an enjoyable low maintenance year.
General Liability - Acorn Ponds & Waterfalls assumes absolutely no responsibility for any issues/problems that cannot be directly related to negligence on the part of our service employees. This includes but is not limited to leaks, pump failure, electrical issues, etc.
Right to Service – All Services are offered at the sole discretion of Acorn Ponds & Waterfalls.
Deposit – A 50% deposit is required before your pond cleaning will be scheduled. In the event of cancellation all deposits shall be refunded at the discretion of Acorn Ponds & Waterfalls.
Payment – Final payment in full is due within 15 days of final invoiced date.
A 15% Late Payment charge will be applied for all payments not postmarked by the 15th day from the invoiced date.
An additional revolving 5% Month Delinquent Payment chargewill be applied for all payments outstanding beyond 30 Days from original invoiced date.
Scheduling - Once your service date is scheduled we will contact you informing you of the tentative date (usually 2 weeks in advance). As your scheduled date approaches you will receive confirmation of the exact date and scheduled time for your services. If you have an exact date/time you would like your cleanout performed on you must submit this with your deposit payment. We will make every effort to accommodate your wishes. However, we cannot guarantee any scheduling requests will be accommodated.
Acceptance- Please be sure you have read and understand all aspects of our Spring Maintenance Services. Your deposit payment signifies acceptance of all terms and conditions referenced in this document. Please read the terms of this spring maintenance agreement and ensure that you fully understand all of our pricing and policies.